Player Plus Questions and Answers - OLG Slots and Casino - 2016

 QUESTIONS AND ANSWERS

 

Q1.      How do I become a Player Plus member?

A1.      You can sign up at the Player Plus desk at OLG Slots at Georgian Downs. Valid government issued photo identification will be required at the time of registration. You will instantly be eligible for great member exclusive promotions and offers.

 

Q2.      Does it cost money to become a Player Plus member?

A2.      No, membership is free! Player Plus members receive Reward points to redeem for free play, food & beverage credits, merchandise and gift cards, plus you’ll get access to member exclusive promotions.

 

Q3.      Where can I use my Player Plus card?

A3.      Your Player Plus card can be used at OLG Slots at Georgian Downs only. Simply insert your Player Plus card into a slot machine or electronic table game to start earning rewards.

 

Q4.      What dates comprise of the Tier year?

A4.      The Tier year is from October 1st to September 30th.

 

Q5.      How is membership level calculated?

A5.      All Tier points accumulated from October 1st to September 30th of the previous Tier year determine a member’s current membership level.

 

Q6.     What are the Player Plus membership levels?

A6.       There are three levels in the Player Plus program:

Player Plus Rewards 0-999

Player Plus Premier 1,000 – 4,999

Player Plus Prestige 5,000+

Remember, there are benefits at every level. Be sure to use your card whenever you are playing to be eligible for rewards.

 

Q7.      How do I accumulate Tier Points?

A7.      Tier Points are accumulated through play activity with your Player Plus card. You will accumulate 1 Tier Point for every $10 played in a slot machine, 1 Tier Point for every $20 players on video poker and 1 Tier Point for every $40 played on select electronic table games.

 

Q8.      How do I accumulate Reward Points?

A8.      Reward Points are accumulated through play activity with your Player Plus card. You will accumulate 1 Reward Point for every $10 played in a slot machine, 1 Reward Point for every $20 played on video poker and 1 Reward Point for every $40 played on select electronic table games. If you are a Premier member, you will accumulate a bonus 5% Reward points and if you are a Prestige member you will accumulate a bonus 10% Reward points.

 

Q9.      If I reach the next membership level during the year, when do my benefits take effect?

A9.      Your benefits will take effect immediately. Please visit the Player Plus desk to receive your new membership level card.

 

Q10.    What are bonus Reward points and how are they calculated?

A10.    Bonus Reward Points are awarded based on your membership level and are added to your Reward points balance. Bonus Reward Points are awarded instantly on your play activity. Prestige members will receive 10% more and Premier members will receive 5% more.

 

Q11.    When are my bonus Reward Points added to my Player Plus account?

A11.    Your bonus Reward Points are added instantly when earned once one full point is accumulated. For example, if a Prestige member were to play $10 in a slot machine, the member would receive 1.10 Reward points but the .10 would not show. Once the member plays a total of $100 in a slot machine or a combination of slot machines, the member will receive the 1 bonus Reward Point.

 

Q12.    How will my bonus Reward Points be calculated if mid-way through the month I move from Premier to Prestige?

A12.    The value of the bonus Reward Points will be a pro-rated value to reflect the day you reached a new membership level in the system.

 

Q13.    Where do I go for information on my Player Plus account?

A13.    You can visit the Player Plus desk at OLG Slots at Georgian Downs for information on your account, benefits and promotions. Also, please ensure your account info is kept up-to-date, as it enables us to provide you with information on promotions, events and much more.

 

Q14.    What happens to my membership level if I don’t accumulate enough Tier points to maintain my current membership level?

A14.    You are still eligible for your current membership level benefits until the end of the tier year. For the following year, membership levels are determined based on Tier Points accumulated in the tier year. If you do not have the level of Tier Points necessary to maintain your current level, you will be moved to the corresponding one. Remember, there are rewards and benefits at every level.

 

Q15.    Can I play with multiple Player Plus cards at one time?

A15.    Yes, as per our Player Plus Terms & Conditions, you may play with a maximum of 3 Player Plus cards at the same time to accumulate points. Any cards inserted into a slot game after the 3rd card will not accumulate points.

 

Q16.    Do I accumulate rewards from Reward Points or Promo Dollars used for slot play?

A16.    No, you can only accumulate rewards, including Reward Points and Tier points, from coin-in. Promotional play will not accumulate any rewards or points.

 

Q17.    What points are viewed on the display of a slot machine?

A17.    Your Promotional Dollars and Reward Points value can be viewed on the display of the slot machine when your Player Plus card is inserted. If you want to redeem any points for slot play, you must enter your PIN.

 

Q18.    How can I check my Player Plus balances?

A18.    You can review all of your account information, including your Promo Dollars, Reward Points and Tier Points on the kiosk or at the Player Plus desk. You can also check your Promo Dollars and Tier Points directly on the slot machine.

 

 

Q19.    What is the difference between Tier Points, Reward Points and Promo Dollars?

A19.    Reward Points are redeemable points. Reward Points are accumulated through slot play for members to redeem for benefits such as slot play, food & beverage, merchandise or gift cards.

Tier Points determines the membership level. The total number of Tier Points a member accumulates while playing slots determines a member’s membership level. Tier Points are not redeemable and are only used to determine the member’s membership level.

Promo Dollars are promotional play credits. Promo Dollars are awarded through Player Plus exclusive promotional offers. Promo Dollars can only be redeemed towards free play at OLG Slots at Georgian Downs. Promo Dollars will automatically expire 90 days after issuance.

 

Q20.    What is considered carded play activity?

A20.    Only carded slot game activity is considered account activity on your Players Plus account. Use of the Player Plus card at the Player Plus desk kiosk, or online participation does not count as account activity.

 

Q21.    What happens to the account balances and consent fields if my account becomes ‘Inactive’?

A21.    Upon becoming ‘Inactive’, all Reward points, Tier points and Promo Dollars will be terminated. All consent fields will remain as they were last provided.

 

Q22.    How can I reactive my ‘Inactive’ account?

A22.    Your account will be returned to active status if the Member records slot play and/or completes a transaction at the Player Plus desk during the 36 month period following inactivation.

 

Q23.    If my account is reactivated during a promotion, am I eligible to participate in that promotion?

A23.    Depending on the eligibility requirements outlined in the Rules & Regulations of the campaign, if you have received a promotional offer prior to your Player Plus account becoming ‘Inactive’, and it is still within the promotional period, you may be able to redeem the offer. Please speak with a Player Plus representative for further information.

 

Q24.    Will I continue to receive communication and/or promotional offers if my account becomes ‘Inactive’?

A24.    Depending on the eligibility requirements outlined in the Rules & Regulations of the campaign, you may still receive some communication pieces or promotional offers from the Player Plus program. Please refer to the Rules & Regulations of each promotion to determine eligibility.

 

Q25.    How do I redeem my Reward points?

A25.    You can redeem your Reward points at the kiosk or Player Plus desk for Food & Beverage vouchers, merchandise or gift cards. You can redeem your Reward points directly at the slot machine by inserting your Player Plus card, entering your PIN number and following the prompts on the screen.

 

Q26.    How do I redeem my Promo Dollars?

A26.    You can redeem your Promo Dollars for slot play directly at the slot machine by inserting your Player Plus card, entering your PIN number and following the prompts on the screen.